C-Level Operations Leader

  • Integrator in the core: obsessed about the actions to turn ideas into reality
  • Successfully aligned technical expertise, business acumen, and corporate experience to deliver significant impact
  • Demonstrated solid leadership abilities in managing finance, HR, and customer service operations, overseeing a team of approximately 20 employees
  • Spearheaded the rollout of technology products and effectively managed product operations
  • Achieved a track record of building and nurturing high-performing global remote teams
  • Implemented company-wide strategies, procedures, and plans with precision and attention to detail
  • Fostered cross-functional collaboration and engagement to drive a culture of teamwork and innovation

Core Competencies

 

Professional Experience

EMBER
Chief Operating Officer (07/2023 – )
Global energy think tank that uses data-driven insights to shift the world to clean electricity.

 

 

BIRD EATS BUG
Chief Operating Officer (04/2022 – 07/2022)
Bird Eats Bug is a Berlin-based VC-backed B2B SaaS automated bug reporting tool, “#1 DACH Start-Up To Watch”

  • Clarified and aligned company priority across different departments  
  • Drove cross-department initiatives in product monetization, including updated pricing strategy and network-referral customer acquisition.

 

 

PASSION.IO
Chief Operating Officer  (08/2018 – 12/2021)
Passion is the B2C PaaS and SaaS for creators, coaches, and instructors to monetize their skills and passion by creating mobile apps business without coding knowledge.
During the period, the company was pivoted from an influencer agency to SaaS; the business was scaled from 0 to 5,000 active customers with ARR of US$7 million.

  • Supervised three major service areas – HR, Finance, and Customer Services in total approx. 20 employees
  • Built a global remote team with strong engagement: the team grew from 15 to 20+ in 15+ countries, 0 unwanted attrition for 2 years, Employee NPS improved from 40 to 70.
  • Planned and implemented change management for the pivoting of business
  • Ensured smooth and lean operations amid bootstrapping, scaling up and scaling down of the business 
  • Led strategic prioritization, planning and alignment
  • Implemented measures to manage crisis events including low runway and the Pandemic   
  • Discussed with VCs in investment pitches
  • Core leadership/management principles:
    • People Power Results
    • Strength-Based Management
    • Building a Strong Middle Management Team
    • Intrinsic Motivation (Motivation 3.0)
    • Hiring and Managing Based on Ikigai
    • 4 Principles of Extraordinary Executive

 

 

HIVE EUROPE
Head of Operations (04/2018 – 08/2022)
Hive is a global community for social sustainability leaders started in San Francisco, USA

  • Planned and ran a 2-day immersive workshop on purposeful leadership
  • Led operations in Finance, HR, Vendors and data compliance (GDPR)

 

 

PREVIOUS CONSULTANT EXPERIENCES in

  • PWC CONSULTING HONGKONG – Manager
  • CAPGEMINI BUSINESS SERVICES (ASIA) – Consultant
  • TQM CONSULTANTS – Consultant
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Projects for Profitable Growth Clients
Operational strategy review and organization redesign a leading US fashion brand’s Asian sourcing entity
Operational cost review, process review and manpower planning (EUR 20 million p.a.) a leading transportation corporation in HK
Back-office function centralization / shared services / outsourcing (e.g. finance, HR, customer services, procurement, supply chain, call centres)

multiple corporates at Regional CFO level in the retail, healthcare, media and public sectors
Knowledge management, knowledge culture and change management PwC
Relocation and change management a leading global German enterprise in Asia Pacific
Relocation and workforce planning a gaming leader in HK
Budget policy and database redesign a leading Chinese mobile carrier in Dongguan
Enterprise content management and change management a leading airline in HK
Product platform implementation a top Chinese electric appliance manufacturer
   
Projects for Market Position Improvement Clients
Strategic workforce planning a global leading professional services provider in the UK
Organisation redesign a Government department in HK
Talent management improvement a leading public utility company in Macau
Project coaching (for internal consulting department) a leading transportation corporation in HK
Rebranding and ODM management a US consumer electronics producer in China
ISO certification and audit (Certified Auditor in ISO:9001, ISO:14001, OHSAS:18001, ISO:27001) multiple clients in the sectors of manufacturing, electronics and beauty & fashion

 

Qualifications

THE CHINESE UNIVERSITY OF HONG KONG
Bachelor of Arts (Honors) (2002-2005)

  • Major in Translation; Minor in German Studies 
  • Dean’s List 2004-05
  • Certificate of Academic Merit 2004-05
  • Student Activity Award 2003-04